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摘要
基于评分规则的电商平台评论系统仿真研究
The Impact of Rating Rules on E-Commerce Platforms' Review Systems Under a Simulation Experiment
杨磊 (华南理工大学电子商务系)
张伟杰 (华南理工大学电子商务系)
郝彩霞 (常州大学商学院)

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摘要:随着网购普及,消费者日益依赖在线评论来获取信息,特别是产品评分,其已成为衡量卖家水平的重要指标。因此,深入理解电商平台的评分规则,即平台是如何统计评分的,显得尤为重要。现有评分规则主要有两种:传统评分规则和动态评分规则。尽管评分规则的影响深远,但相关研究仍显匮乏。本研究采用仿真实验方法,对比两种规则对评论系统设计的影响。研究发现,传统评分规则在提升评论系统效率性方面通常更佳,例如加快评论数量的积累和减少尾部卖家的客户流失。动态评分规则在促进竞争公平性方面总是更有效,特别是当计分周期极短时,动态评分规则反而能推动搜索型产品更快地积累评论数量。因此,平台应根据自身的经营目标,选择适合的评分规则。

关键词:评分规则 产品评分 评分近期性 评论系统设计 仿真实验

Abstract: With the prevailing of online shopping, consumers increasingly depend on online reviews for product information, particularly product ratings, which have become a key metric for assessing the performance of online sellers.Therefore, it is crucial to have a thorough understanding of the rating rules established by e-commerce platforms, specifically how ratings are calculated.Presently, there are two main rating rules: the traditional rating rule(Trad-R) and the dynamic rating rule(Dyn-R).Despite the far-reaching influence of rating rules, there is a lack of comprehensive research in this stream.This study employs a simulation experiment approach to compare the effects of the two rating rules on the design of review systems.The findings indicate that Trad-R is usually superior in enhancing the efficiency of review systems, such as accelerating the accumulation of reviews and reducing customer attrition for lower-ranked sellers.Dyn-R is always more effective in promoting competitive fairness, but especially, when its rating cycle is set to extremely short, Dyn-R can drive a faster accumulation of reviews for search products.Therefore, e-commerce platforms should select the appropriate rating rules based on their business objectives.

keywords:Rating rules ; Product ratings ; Recency of reviews ; Review system design ; Simulation experiment

通讯作者:郝彩霞, E-mail:hcx94@cczu.edu.cn
引用本文:杨磊, 张伟杰, 郝彩霞. 基于评分规则的电商平台评论系统仿真研究[J]. 珞珈管理评论, 2025, 63(6): 167-191.
链接本文:https://jmr.whu.edu.cn/article.php?id=186
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