摘要:主管的管理公民行为和组织公民行为是其分别作为领导角色和员工角色的对应行为表现,均能引导下属产生更多组织公民行为。依据社会信息加工理论,揭示主管的管理公民行为和组织公民行为分别对下属组织公民行为的差异化作用机制。基于95位主管和660名下属配对数据的跨层分析结果发现:主管的管理公民行为和组织公民行为均能激发下属的组织公民行为,且主管管理公民行为的影响力度大于主管组织公民行为;主管管理公民行为对下属组织公民行为的促进通过下属感知领导一成员交换关系质量和组织认同的中介产生作用:主管组织公民行为促进下属组织公民行为是依据观察模仿的自动化加工路径发挥作用。这些结论从社会信息加工视角深化了对主管角色行为作用于下属组织公民行为的机理认识,为领导促进下属组织公民行为的诠释提供有益补充。
Abstract: Supervisor management citizenship behavior (MCB) and organizational citizenship behavior (OCB) as the corresponding behaviors of leader role and organizational member role respectively, may have impacts on subordinate OCB.Based on social information processing theory, this paper investigated the different influencing mechanisms of supervisor MCB and OCB on subordinate OCB. Using the paired data collected from 95 supervisors and 660 subordinates, our findings were as follows: Both supervisor's MCB and OCB can stimulate subordinate's OCB, and the former has greater impact than the latter; Supervisor MCB promotes subordinate OCB through the mediate roles of perceived leader-member exchange and organizational identification; supervisor OCB promotes subordinate OCB based on the automatic processing. These conclusions deepened the understanding of the social-information-processing mechnisms through which supervisor's role behaviours exert an impact to subordinate OCB and provided a valueable supplement for the interpretation of supervisor promoting subordinate OCB.