摘要：本文探讨机器人共情对消费者不道德行为是否存在抑制效应及其影响机制和边界条件。基于消费者感知视角，通过三项实验检验感知机器人共情对消费者不道德行为的负向影响(即抑制效应),以及社会判断的中介作用，并将社会阶层和印象管理动机作为该抑制效应的边界条件。研究表明：(1)感知机器人共情有效降低了消费者不道德行为的可能性。(2)社会判断在感知机器人共情对消费者不道德行为的抑制效应中起部分中介作用。(3)社会阶层(高vs.低)调节了感知机器人共情对消费者不道德行为的负向影响。感知机器人共情对消费者不道德行为的抑制效应在高社会阶层群体中显著，而在低社会阶层群体中不显著。(4)印象管理动机显著调节了感知机器人共情对消费者不道德行为的负向影响。当消费者启动印象管理动机时，感知机器人共情对消费者不道德行为的抑制效应显著，反之则不显著。

Abstract: This paper investigates whether robot empathy has a restraining effect on consumer unethical behavior, and its influencing mechanism and boundary conditions.Three experiments were conducted to examine the negative effects of robot empathy on consumer unethical behavior and the mediating role of social judgment.Social class and impression management motivation were used as the boundary conditions for this inhibition effect.The results show that:(1) Robot empathy reduces the likelihood of unethical consumer behavior.(2)social judgment mediates the relationship between robot empathy and consumer unethical behavior.(3) Social class(high vs.low) moderates the negative impact of robot empathy on consumer unethical behavior.The inhibitory effect of robot empathy on consumer unethical behavior is significant in the group of high social class, but not significant in the group of low social class.(4) Impression management motivation significantly moderates the negative impact of robot empathy on consumer unethical behavior.When consumers start impression management motivation, robot empathy has a significant inhibitory effect on consumer unethical behavior, and vice versa.