摘要：世界医疗卫生行业在人口老龄化、COVID-19、新兴技术革命等因素冲击下面临重大变革，医疗运营相关研究数量相应快速增长。本文从运营管理视角出发，对近三十年间国内外医疗运营相关研究进行了回顾。基于文献计量和可视化分析方法，本文确定了容量管理、医护人员管理、医疗供应链管理和中国情境下的医疗运营研究四个关键主题，构建起对应的研究框架开展文献梳理和综述。在对现有文献进行回顾的基础上，本文还探讨了医疗运营中的新技术和新兴模式、医疗运营系统的危机管理能力等有价值的未来研究方向。

Abstract: The world healthcare industry is facing major changes under the impact of population aging, COVID-19,and emerging technological revolution, and the number of healthcare operations-related studies is growing rapidly accordingly. This paper reviews domestic and international healthcare operations-related studies during the last three decades from an operations management perspective. Based on the bibliometric and visual analysis methods, this paper identifies four key themes, namely capacity management, healthcare staff management, healthcare supply chain management, and healthcare operations research in the Chinese context, and builds a corresponding research framework to conduct a literature review. Based on the review of existing literature, this paper also explores valuable future research directions such as new technologies and emerging models in healthcare operations, and crisis management capabilities of healthcare operations systems.