摘要:远程办公是员工使用通信工具在家或其他非办公性场所履行工作职责的一种工作方法,新冠疫情使得这种工作模式在全球范围内得到了广泛关注。本文采用文献计量法,以Web of Science数据库中收录的发表于1976—2023年的6134篇英文文献为研究样本,运用CiteSpace软件,对远程办公领域的研究概况、研究热点和演进脉络进行可视化分析。研究结果表明:(1)远程办公研究数量逐年递增,尤其是在疫情后迎来井喷,文献分布于多个学科领域,领域之间却鲜少合作;(2)远程办公文献的展开路径主要包括:争议性结果与利弊分析、办公模式的选择依据和影响、新冠疫情背景下的远程办公;(3)远程办公的热点话题可以归纳为内涵界定与测量、预测因素、影响效果、内在机制与边界条件以及管理挑战等;(4)近八年研究的演进脉络逐步从对远程办公的多主体研究、相关概念探索、影响效应及机制分析,转向了疫情背景下的远程办公相关问题讨论、领导力研究、不平等现象探讨以及情境因素探究。展望未来,我们认为远程办公研究仍需在概念界定与测量方式、研究视角与研究对象、研究层次及文化情境等方面给予特别关注。
Abstract: Telecommuting is defined as an alternative work arrangement in which employees perform tasks elsewhere that are normally done in a central office by using electronic media to interact with others inside and outside the organization. The sudden outbreak of COVID-19 has soon shifted this work mode into a widespread organizational practice around the globe. Employing a bibliometric approach, this study utilizes a sample of 6134 English-language articles published in Web of Science Core Collection from 1976 to 2023. Using CiteSpace software, the study conducts a visual analysis of the research landscape, hot topics, and evolutionary trends in the field of telecommuting. The results are as follows: (1) The number of telecommuting studies has been increasing annually, particularly experiencing a surge after the pandemic. The literature is distributed across multiple disciplines with limited collaboration across interdisciplinary boundaries. (2) The unfolding paths of telecommuting literature primarily include three aspects: controversial results and analysis of pros and cons, the basis for and impact of choosing office models, and discussions on telecommuting issues during the COVID-19 pandemic. (3) The hot topics in telecommuting literature can be categorized into five main themes: conceptual definition and measurement, facilitating and inhibiting factors, impact and effects, intrinsic mechanisms and boundary conditions, and management challenges. (4) The evolutionary trajectory of research in the past eight years has gradually shifted from multi-subject studies on telecommuting, exploration of related concepts, analysis of impact effects and mechanisms, towards discussions on telecommuting issues during the pandemic, leadership studies, exploration of inequality phenomena, and investigation of contextual factors. Looking ahead, we believe that telecommuting research still needs special attention in terms of conceptual definition and measurement methods, research perspectives and objects, research levels, and cultural contexts.